What does the client’s business do?
The client provides online invoicing software for freelancers and small to medium enterprises (SMEs). Key features include project billing, reporting, customizable templates, and a client portal.
Teams using the software can track estimates, convert them to invoices, and send reminders to clients to complete their outstanding payments. Additionally, users can create tasks, collect advance payments for projects, and keep track of their invoice history.
What was the role and responsibilities they were hiring for?
They were looking for a Customer Support Specialist who could address customer queries on Intercom, emails, and social media. Jules helped them find Marky to take over all these responsibilities from the owners.
Marky does the following as their Customer Support Assistant:
- Answers customer questions about the product, onboarding, and pricing over email. He responds to everyone who emails within a few hours and does it with a personal touch.
- Responds to messages and comments on social media channels.
- Writes SEO-optimized blog posts around customer queries when not answering inbound messages.
What is the salary of the candidate hired?
Marky gets paid a salary of $1,000 a month.
What was the candidate’s background before being hired?
Marky got his undergrad in computer science and was proficient in using PostgreSQL and SSH.
After college, he worked as a technical customer support associate troubleshooting broadband issues and fielding customer questions for a large American telecom for 3 years followed by an Australian telecom for 2 years. He then finished helping his uncle win a local election before joining the client full-time.
How did they find this candidate?
The company used Jules! We are an overseas headhunter service that helps companies find amazing new employees at amazing prices.
If you’re looking for customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more we are here to help!
