What does the client’s business do?
Our client provides a range of home maintenance and repair services, including plumbing, electrical work, HVAC, and general handyman services.
They focus on delivering reliable, professional assistance to homeowners, ensuring that various home issues are addressed efficiently and effectively.
What were the requirements?
This role demanded a highly organized and detail-oriented professional, along with experience in similar positions.
Key Requirements:
- Basic Computer Skills: Proficiency in using Microsoft Office Suite or similar software.
- Attention to Detail: Ability to accurately process and record financial data.
- Experience: 1-2 years of experience in administration or accounts receivable/payable.
- Language Skills: Excellent English communication skills with a minimal accent. Spanish language skills are considered a plus but not required.
What were the responsibilities?
In this position, the candidate would play a vital role in supporting the invoicing and billing processes. The responsibilities would encompass various tasks that require attention to detail and effective communication.
The main will be:
- Invoice Creation: Generate precise invoices for warranty companies based on service records and contracts.
- Data Entry: Input invoice details into warranty company portals.
- Customer Communication: Address customer inquiries and resolve any billing problems related to invoices.
Throughout the selection process, it became clear early on that Lisbeth was the standout candidate for the position.
What was the candidate’s background?
Lisbeth is a Colombian professional with a solid background in customer service and technical support, having worked for renowned companies such as Teleperformance, Sitel, and Accedo. Her experience encompasses managing calls, chats, and emails for high-volume campaigns, excelling in empathetic communication and effective problem-solving. Specializing in e-commerce, global payment platforms, and home warranty services, her ability to track orders and coordinate with technicians ensures a positive experience for customers. Additionally, her fluent command of both English and Spanish enables her to assist a wide range of users.
During her time as a Bilingual Customer Service Agent at Teleperformance, she was part of a campaign aimed at U.S. customers, where she handled support requests in both languages. Her focus included order tracking, managing returns, and addressing general inquiries about online purchases.
In her role at Sitel, she worked in a Back Office environment, managing interactions for a global payment platform. Her responsibilities included tracking transactions and assisting with tax and fund-related queries, ensuring comprehensive support across multiple communication channels.
Most recently, at Accedo Technologies, she excelled in the home warranty services campaign. This experience allowed her to develop a deep understanding of customer needs and the ability to act quickly to resolve issues, establishing strong relationships with users through personalized attention.
Her diverse experience and customer-centric approach make her an exceptional candidate for an Account Receivable position in a U.S. company, where she can apply her skills and continue contributing to the team’s success.
How did they find this candidate?
The company used Jules! We help US businesses find, hire, and pay top Latin American talent.
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