What does the client’s business do?
Our client is a leading software company specializing in providing advanced tools and solutions for photographers of all levels. The company offers a comprehensive software product suite to enhance photo editing capabilities and streamline workflow processes.
With a focus on innovation and user-friendly design, the company’s offerings include robust image editing applications equipped with AI-driven features and efficient digital asset management systems for organizing and securing photographic portfolios.
Whether catering to professional photographers or enthusiasts, our client is dedicated to effectively supporting its users in capturing, refining, and sharing their creative visions.
What were the requirements?
Our client was looking for a highly organized and detail-oriented individual to join their team. The ideal candidate needed to have a passion for providing exceptional customer service and a solid understanding of HubSpot.
Key Requirements:
- HubSpot Mastery: Proven experience and proficiency in using HubSpot.
- Excellent Communication: Strong written and verbal communication skills in English.
- Organized and Efficient: Highly organized and consistent work ethic.
- Tech-Savvy and Adaptable: Patient and adaptable to working with technology.
- Thrive Under Pressure: Ability to excel in a fast-paced environment.
- Bonus Skills: Prior experience with Asana and Slack (willingness to learn is a major plus).
After screening hundreds of candidates, we found Carlos.
What were the responsibilities?
Carlos hit the ground running in his new role as a Customer Experience Specialist. He quickly demonstrated a knack for HubSpot. His attention to detail and problem-solving skills have been invaluable in streamlining their payment processes.
His primary responsibilities are:
- Process customer payouts accurately and efficiently using HubSpot.
- Manage hung orders and troubleshoot failed payments within HubSpot.
- Handle other administrative tasks assigned through HubSpot.
What was the candidate’s background?
Carlos is an experienced sales professional with a strong track record in leveraging CRM tools like Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator, Contact.io, and Hunter.io, combined with expertise in Artificial Intelligence tools such as ChatGPT for process improvement and customer relationship management.
This Colombian's great work experience includes:
Most recently, at Solvo Global, a recruitment agency (Jan 2023 - Feb 2024). He worked as a Sales Development Representative in the SaaS sector, focusing on prospecting, outbound outreach, and lead qualification. His key responsibilities included identifying potential customers, initiating contact via cold calls and emails, and ensuring leads were well-aligned with the company's offerings.
Before this, at Iterum BPO, a software company that drives excellence in customer experience (Nov 2020 - Dec 2022), Carlos served as an SDR specializing in staff augmentation. His role involved generating B2B leads through cold calling and using tools like Salesforce, HubSpot, and Apollo. He excelled in creating lead generation opportunities and building long-term client relationships, gaining significant experience in appointment setting and the B2B staff augmentation sector.
These roles have honed Carlos’s ability to manage customer relationships effectively and develop strategies to maximize customer satisfaction and drive long-term growth, positioning him as a strong candidate for addressing any challenge in Customer Success.
How did they find their last candidate?
The company used Jules! We help US businesses find, hire, and pay top Latin American talent.
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