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What does the client’s business do?
Our client is a home care agency specializing in geriatric care. They offer a range of services designed to assist seniors with activities of daily living and medical needs in their own homes.
They have a large number of nurses and caregivers who bring a blend of compassion, experience and dedication, ensuring that each senior feels valued, understood and cared for.
And that's where Jules jumps in. Our client needed a detail-oriented and proactive Timesheet/RN Coordinator. This role involves monitoring attendance, ensuring accurate timesheet submissions, and coordinating nursing visits for a select number of patients.
The ideal candidate should be able to balance administrative tasks with nursing coordination responsibilities to ensure smooth operations.
What were the requirements?
Qualifications:
- 3-5 years of experience in document review or a similar HR-related role.
- Proficiency in written and spoken English, with at least conversational fluency.
- Experience in the healthcare or nursing home sector is advantageous but not required.
- Proven ability to work independently and manage time efficiently.
- Strong communication and interpersonal skills.
What were the responsibilities?
The responsibilities of such a position are:
Timesheet Management:
- Oversee the clock-in/out dashboard.
- Reach out to staff for missed clock-ins/outs and distribute digital timesheets.
- Address discrepancies and ensure accurate and timely timesheet submissions.
Nursing Coordination:
- Arrange and manage weekly nursing visits for select patients.
- Confirm and coordinate appointments with both patients and nursing staff.
Administrative Duties:
- Keep accurate records of timesheets and nursing schedules.
- Prepare and handle reports as needed.
- Ensure the completeness and accuracy of home attendant staff files through detailed reviews.
- Conduct follow-up calls (25-35% of workload) to resolve missing documentation and answer inquiries.
- Maintain exceptional organization and attention to detail, particularly in a remote work setting.
What was the candidate’s background?
Rafael was chosen from a competitive pool of candidates due to his exceptional communication and interpersonal skills, combined with his proven administrative abilities and experience.
His experience with lead generation and email strategies further enhances his ability to streamline processes and maintain accurate records. And, with more than 5 years of experience in CRM related positions, he has the right characteristics to manage people.
The main reason why our client preferred it above all others is because he is from Colombia and is living there.
Our client's company has several employees in Colombia so it would be more convenient in case of corporate events or potential future office setup.
How did they find this candidate?
The company used Jules! We help US businesses find, hire, and pay top Latin American talent.
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