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• Develop and implement strategies to improve customer retention.
• Analyze customer feedback and data to identify areas for improvement.
• Collaborate with marketing and sales teams to create targeted retention campaigns.
• Monitor and report on retention metrics and key performance indicators.
• Create and manage loyalty programs to enhance customer engagement.
• Conduct regular customer satisfaction surveys and follow up on issues.
• Develop personalized communication plans to address customer needs.
• Train and support staff in customer retention best practices.
• Manage customer accounts and resolve complaints promptly.
• Stay updated on industry trends and best practices in customer retention.
• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 3-5 years of experience in customer retention or a similar role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proven track record of developing and implementing successful retention strategies.
• Proficiency in CRM software and customer analytics tools.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Experience managing customer loyalty programs.
• Ability to stay updated on industry trends and adapt strategies accordingly.
The region has the perfect mix of everything you want in remote employees: English skills, shared time zones, hard-working, and depth of talent. They are already accustomed to working remotely for top US startups and Fortune 500 companies.
Absolutely the US and Latin America have basically the same time zones. No Latin American city is more than two hours ahead of EST.
Every hire is sourced based on your exact needs. They will arrive ready to support your business right away. They can do basically any tasks done remotely, but we recommend starting them as support so your team has more bandwidth for high-value strategic tasks.
All types of roles - customer service, executive assistant, sales, accounting, email marketing, lead generation, content writers, operations, social media marketing, and more!
You can pay directly through us (most popular) or we can connect you with one of our payroll partners.
You don't have to deal with any American labor laws / taxes when hiring full-time remote contractors. They aren't US-based so no visas or sponsorships to deal with either.
We recommend market pay which varies for each role. See our salary guide and success stories for some ideas.
Then we have two different models:
Staffing (most popular) - We charge a small monthly fee for each employee's monthly salary to make the process hassle-free. The fee covers sourcing, recruiting, admin, payroll, compliance, ongoing support, and a free replacement if necessary at any point. There are no cancellation fees or minimum commitments. You only pay us if you make a hire.
Headhunting - A one-time simple fee once we've found the perfect candidate. This comes with a 120-day replacement guarantee.
For both options, you only pay something if we find you someone great that you want to hire.
Yes we only recruit for full-time and we strongly recommend full-time hiring if you can. Stability (full-time & long-term) is highly sought after abroad. The top caliber candidates are only looking for full-time work.
You're also going to spend time training and getting them up to speed on your processes. It would be a waste to do that over and over again with new people all the time.
We recommend training new hires on one thing at a time.
For example, once they get up to speed on lead generation, you can add the next role writing blog posts or whatever you'd like. You can definitely overlap roles until you have enough work for multiple people.
The cost of living is much less there. Many of our employees are able to own homes, raise families, provide for their parents, and have in-home help of their own with their salaries.
If you aren't happy with your hire in the first 120 days, we will work with you to conduct a second round of search for the same role for free.
Just email us at hello@juleshq.com and we will get back to you with an answer as soon as possible.
