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What does the client’s business do?
Our client offers luxury furnished monthly rentals. They combine the elevated service and amenities of a 5-star hotel with the privacy and comfort of a private residence.
We previously placed a concierge with them who has proven to be a valuable asset. Due to their growing business, they now need a second concierge to manage the increased workload and continue providing exceptional service to their residents.
What are the responsibilities?
Show capability in executing the following duties:
- Deliver exceptional, personalized service to Rove Travel clients, ensuring their travel experiences are seamless and beyond expectations.
- Utilize advanced technology platforms to manage reservations, itineraries, and client requests efficiently.
- Showcase expertise in luxury hospitality to provide recommendations, insights, and solutions that align with the high standards of our clientele.
- Collaborate with internal teams and external partners to enhance service offerings and address any client concerns promptly.
- Maintain up-to-date knowledge of the luxury travel industry, including trends, destinations, and services.
What are the requirements?
- Proven experience (1-3 years) in luxury hospitality or related fields, with a demonstrated history of providing exceptional customer service (REQUIRED)
- Advanced English proficiency is mandatory, along with outstanding communication skills to effectively engage with clients and colleagues.
- Utilize various digital tools and platforms to elevate customer experiences.
- Possession of a degree in hospitality management or a related field is highly desirable.
- Demonstrated ability to thrive in a remote work environment, exhibiting high levels of self-motivation and discipline.
- Flexibility to accommodate the evolving needs of clients and the business, ensuring the maintenance of top-tier service standards at all times.
What was the candidate’s background?
Ivan showed a well-established career in the hospitality industry. His proven experience spans across Colombia (his home country), Argentina, and Paraguay, where he excelled in both general management and buffet organization.
We successfully identified the ideal candidate for this position, and we're excited to maintain the positive progress by bringing in another talented individual.
How did they find their last candidate?
The company used Jules! We help US businesses find, hire, and pay top Latin American talent.
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